Desktop computers and media services support for the Colleges and District Office is a centralized ITS service. ITS technicians are physically located on each campus. ITS technicians assist the Colleges with technology purchases. They also work cooperatively with the Colleges to develop minimum supportable standards for computers, classroom technology, provide regular software updates, maintain an inventory database of technology that has been installed, and install new equipment. Service and support are provided through a centralized HelpCenter that uses a web-based tool to enable users to place repair orders and track their status through completion.
ITS maintains an inventory database of all computers, laptops, labs, printers, and projectors to assist in technology replacement planning. Based on this information ITS provides the Colleges with recommendations on equipment replacement strategies and best use of their technology funding.
When computer labs require computer upgrades, faculty members submit a “program review document” to the Division Office. The Division Office reviews all paperwork received, establish priorities and needs, and then sends them to the College Council to review. College Council approves and works with ITS to determine specifications, and then ITS develops the Purchase Order.