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ITS Strategic Plan

Telephone and Voicemail

The District uses a Mitel Unified Communications system to address its daily phone communication and voicemail needs. The system is deployed at SMCCCD’s District Office, three college campuses, and three satellite offices. It uses VoIP protocol, runs on the SMCCCD network, and includes 1800+ desk phones, 450+ analog devices (faxlines, courtesy, and elevator phones), and 150+ Zoom phone soft clients. The Voicemail solution is NuPoint, a Mitel product. It integrates with Microsoft Exchange for voicemail message delivery to an individual’s email inbox.