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In 2008, the following information technology vision and mission statements were developed and were recently validated as part of the effort to revise this plan and remain appropriate. Each year this plan will be reviewed and evaluated based on what has been completed, changes in the evolution of technology, and what resources might be available in the future. The vision and mission statement will be continuously reassessed.
The San Mateo County Community College District is committed to the effective and responsible use of information technology resources to:
To provide a responsive and supportive information technology environment that is consistent with the mission of the Colleges and the District Office. Information Technology Services (ITS) provides all services and support focused on service and satisfaction.
Based on a set of planning assumptions, strategic initiatives can be developed to meet SMCCCD's current and future technology needs. IT initiatives are strategic-level objectives intended to ensure major IT projects achieve the technology vision, support the technology mission, and ensure alignment with ACCJC Standard IIIand District Strategic Goals. The goals are numbered for reference purposes only and are used when aligning projects to meet one or more of them. They are all of equal importance and intended to be viewed equally.
As part of its mission and to ensure achieving its goals, the District actively provides key areas of support and engagement for the planning and support of all District and college business units. These key areas of support and engagement are outlined in the ITS Organization section.
The practical work of turning the District’s vision, values, and priorities into practice begins with each of the College’s integrated plans. Integrated plans are aligned with the District strategic plan, CSM Education Master Plan, Vision, Mission, Values, and Leadership Commitments. Work plans are written for areas where further detail is needed. The program review and resource request processes further align integrated planning with the continuous improvement cycle.
While the District does not have a formal Project Management Office (PMO), it does incorporate and utilize many of the philosophies and tools typically found within a PMO. Based on collaborative planning, the District relies on the use of a shared project prioritization and review on a defined cadence. Additionally, the District and Colleges rely on the use of numerous committees and advisory boards (representing all constituencies - academics, technology, students, faculty, staff, etc.) to plan, align, and prioritize technology requests/projects. The District and each College define technology plans to not only address the core advisory tasks but also actively engage in initiatives that enhance the college's technological landscape, foster equity, and contribute to a technologically advanced and inclusive learning environment. Additionally, the use of Technology Committees helps align and manage the technology landscape with District-wide business strategies.
While each college have nuances with their respective desired outcomes from their technology plans and committees, there is a concerted effort to standardize and maximize student support and experience.
ITS for the District and colleges activitely assess their progress and incorporate various tools to compare to desired metrics. ITS continues to utilize surveys results of students, faculty, and staff coupled with feedback mechanisms (e.g., committees, trainings, external trends analysis) to provide a holistic picture as to their effectiveness as a support service provider and potential opportunities for improvement.