In 2008, the following information technology vision and mission statements were developed and were recently validated as part of the effort to revise this plan and remain appropriate. Each year this plan will be reviewed and evaluated based on what has been completed, changes in the evolution of technology, and what resources might be available in the future. Due to the dynamic nature of planning, each year the vision and mission statement will be reassessed.
The San Mateo County Community District is committed to the effective and responsible use of information technology resources to:
To provide a responsive and supportive information technology environment that is consistent with the mission of the Colleges and the District Office. Information Technology Services (ITS) provides all services and support focused on customer service and satisfaction.
Based on a set of planning assumptions, goals can be developed to meet SMCCCD's current and future technology needs. Goals are strategic-level objectives intended to achieve the technology vision, support the technology mission, and ensure alignment with ACCJC Standard III. The goals are numbered for reference purposes only and are used when aligning projects to meet one or more of them. They are all of equal importance and intended to be viewed equally.
As part of its mission and to ensure achieving its goals, the District actively provides key areas of support and engagement for the planning and support of all District and college business units. These key areas of support and engagement are outlined in the ITS Organization section.
The practical work of turning the District’s vision, values, and priorities into practice begins with each of the College’s integrated plans. Integrated plans are aligned with the District strategic plan, CSM Education Master Plan, Vision, Mission, Values, and Leadership Commitments. Each integrated plan lays out a brief history and includes an external scan, a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis, current and future goals, and a description of how its work aligns with the College’s six institutional priorities. Work plans are written for areas where further detail is needed. The program review and resource request processes further align integrated planning with the continuous improvement cycle.
While the District does not have a formal Project Management Office (PMO), it does incorporate and utilize many of the philosophies and tools typically found within a PMO. Based on collaborative planning and prioritization, the District relies on the use of a shared Project Log that includes prioritization and review on a defined cadence. Additionally, the District and Colleges rely on the use of numerous committees and advisory boards (representing all constituencies - academics, technology, students, faculty, staff, etc.) to plan, align, and prioritize technology requests/projects. The District and each College define 3-5 year technology plans to not only address the core advisory tasks but also actively engage in initiatives that enhance the college's technological landscape, foster equity, and contribute to a technologically advanced and inclusive learning environment. Additionally, the use of Technology Committees helps align and manage the technology landscape with District-wide business strategies.
While each college have nuances with their respective desired outcomes from their technology plans and committees, there is a concerted effort to standardize and maximize synergies to achieve the following:
ITS for the District and colleges activitely assess their progress and incorporate various tools to compare to desired metrics. ITS continues to utilize surveys of their students, faculty, and staff coupled with feedback mechanisms (e.g., committees, trainings, external trends analysis) to provide a holistic picture as to their effectiveness as a support service provider and potential opportunities for improvement. In addition to measuring constituency satisfaction, ITS also conducts continual identification of gaps in services as well as in technology solutions and maintains them on the Inventory Gap Log.